Allen Hospital Counseling Center and EAP provides confidential counseling and employee assistance services in Waterloo, with an emphasis on compassionate support, timely response, and continuity of care. The center’s employee assistance program is designed for urgent concerns, with an EAP counselor returning calls within one hour and helping arrange follow-up appointments when needed. It also supports employees and family members with sensitive personal, family, and workplace-related concerns, and provides referrals when medical assistance or care beyond available EAP sessions is appropriate. As part of UnityPoint Health, the center operates within an integrated regional health system that supports coordinated access to care.