Jackie and Susan are the hands-on owners of Wise Women Concierge and remain involved in day-to-day operations. Both are retired educators dedicated to helping others, with a stated focus on treating others as they would want to be treated. They emphasize quality work, strong organizational skills, and practical execution, and they also work with nonprofit organizations on dissolving or reorganizing operations. Their community involvement includes service on several local boards, and Susan also supports women facing breast cancer as a 20-year survivor.